Are your products you sell on the website authentic?
Yes - EVERY item sold by SneakerDoctor is 100% Authentic Original Manufactures supply. We do not sell or promote the selling of "fakes" or "variants."
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What are my payment options?
You have several options when it comes to making your purchases at SneakerDoctore. Below are the current options we offer. If you have any questions regarding these options and can not find the answers here, please feel free to contact us. | PayPal - SneakerDoctor prefers PayPal when processing payment. This method protects the buyer as well as the seller. 90% of our customers also prefer this method. It's free to join, make payments, and transfer money within PayPal. If you are considering making any online purchases, do it with PayPal. Learn more... | | Credit Card - All Master Card, Visa, Discover, and American Express credit cards are run through our secure PayPal payment gateway via PayPal's website. | | Money Order - You can send a money order to pay for your order. click HERE for our mailing address. | | Western Union -For those who want to pay with cash and want their shoes fast, there is a way! Learn more... |
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Why does my shipping address have to match my billing address?
The following applies ONLY for USA orders only
Due to PayPal's fraud protection policy, we can only ship to... - the "confirmed address" of PayPal customers
OR - the billing address of the credit card account holder.
Example 1: If you are using a PayPal account to pay for your order, you must have a confirmed address in order to place an order with us.
Example 2: If you are using a credit card to pay for your order, the order will be shipped to your billing address only, regardless of your ship to address you enter.
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What does it mean to have a confirmed address?
When you have a PayPal account you have an option to "Confirm" your address. This means that you will need to enter bank account information in to PayPal in order to "confirm" your address. Once this in - How can I tell if an address is confirmed?
If an address is confirmed, the address status will display as "Confirmed" on payment receipts and the Transaction Details page in PayPal.
- How do I confirm my address?
To confirm your address, you will first need to add a credit card to your PayPal account. If your credit card company supports the Address Verification System, PayPal will check that the address you provided for your account matches the billing address that your credit card company has on file. You may be required to complete the Expanded Use enrollment process, to activate your credit card. Your address may be confirmed after the Expanded Use enrollment process has been successfully completed. Please note that because not all credit card companies are currently able to confirm an address, only some UK and Canadian addresses may be confirmed at this time. - For more information on confirming your address login into PayPal's help section. Type in "What is a confirmed address?" in the search window.
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What is your return Policy?
You can find all of SneakerDoctor policies, including the return policy, located here.
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Do you take phone orders?
No - we do not take phone orders at this time. We can assist you if you are having issues with ordering, however we can not process payments over the phone.
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How do I contact SneakerDoctor?
You can contact us by any one of the following: Phone us at 610-624-3733 - This line does not have a phone attendant. We do answer the phones when we are able. If you are prompted to leave a message, please be sure to provide the following information in order to receive a quick response:
1 - Order Number or Auction Number
2 - First name and spelling of last name
3 - Telephone Number
4 - A brief description of the reason you are calling | | Use our contact page to send a request or comment. | Mail us:
Sneaker Doctor.com
10871 Bustelton Ave
Suite 136
Philadelphia, PA 19116
610-624-3733 |
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Why was my order cancelled?
There are a few reasons that your order can be cancelled without notice. Below you will find the main reasons to cause us to cancel. If you do not feel you were cancelled for any of these reasons, please contact us. | Out Of Stock - Occasionally, a product will over sell due to popularity, inventory malfunction, etc. If we are unable to fill your order, we will cancel and refund your order immediately. You will receive an email stating "Out of stock". If you paid via PayPal, you will see this refund immediately. If you paid by credit card or by check card, it will depend on your bank. Our transactions happen instantly. You will need to contact your bank to see what their policy is for posting a refund. | | Not Finalized -This occurs when your payment was not completed through the PayPal checkout system. If you are paying by Credit Card or PayPal, we require that the billing address and shipping address are the same when ordering. This is to help prevent fraudulent activity and is a requirement that PayPal recommends. | | Duplicate Orders - If we feel that an order was made in error, such as an obvious duplicate order, we will cancel the duplicate order and process the original order. If you were charged more than once, we will refund at the time of cancellation. |
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What are your customer service hours?
Monday - Friday 10am - 5pm Eastern Standard Time Top
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