Return Policy

IMPORTANT!: Please note that any returns without prior authorization in writing from us are subject to refusal. PLEASE DO NOT SEND YOUR PRODUCT BACK UNTIL WE EMAIL YOU WITH AUTHORIZATION!

Return for Exchange of an Item:
  • All items exchanged must be unworn and original box, and all original contents, (i.e. retro cards, or cases, etc.).
  • Exchanges must be RETURNED within 7 days of delivery of your item.
  • Certain items CANNOT be returned, i.e. DMP packages, New Jordan Releases, etc. Please check product descriptions before placing your order or requesting exchange.
Returning your purchase for a Refund
  • All items returned must be unworn and include original box as well as all original contents, (i.e. retro cards, cases, extra laces, etc.)
  • Items must be RETURNED within 7 days of delivery.
  • Because the initial shipping and handling is free, ALL returns (not exchanges) will be subject to a $12 return fee.. Exception – SneakerDoctor errors will not be charged any fees (i.e. wrong size / item shipped)
  • Shipping charges incurred by the customer for returns are none refundable, unless SneakerDoctor error occurred. International returns - please ship back using the least expensive method to ensure refund.
  • Processing of refunds may take up to 10 business days from the time your product is received. Notice to Credit Card Users: It may take up to one billing cycle for the refund to show on your credit card statement.
  • Certain items CANNOT be returned, i.e. DMP packages, etc. Please check product descriptions before placing your order or requesting exchange. Items not qualifying for exchange will be clearly stated in the details of each item.
  • Any shipment that is refused and returned to us will be subject to an automatic 20% restocking fee.