Customer Service



About Us
 
With over 20 years in the footwear business, SneakerDoctor is your source for the latest athletic apparel and footwear. We carry only 100% brand new and authentic products from today’s featured retailers such as Nike, Reebok, Adidas, UGG, Asics and many more. We pride ourselves on great customer service! From the minute your order is placed until our sneakers are on your feet, were here for you.

Payment Options
 
PayPal & Google Checkout are the faster, safer ways to pay and get paid online. The service allows members to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing.


Shipping
 
We offer Free shipping on all Continental US orders:
  • Your order must be shipped to the billing address on your credit card or confirmed Paypal, GoogleCheckout address.
  • Free shipping lower 48 U.S. States only.
  • Free shipping does not apply to PO Boxes, APO's,FPO's, AK, HI, VI, PR or International orders - Please see below for shipping charges to these destinations.
PO Box - APO - FPO Shipments:
  • Shipping to PO Boxes/APO/FPO is $10.
  • Shipping for multiple items is combined at checkout.
  • All orders ship via USPS and will have Delivery Confirmation.

Alaska, Hawaii, Puerto Rico and US Virgin Islands:
  • Shipping to Alaska, Hawaii, Puerto Rico and US Virgin Islands is $15.
  • Shipping for multiple items is combined at checkout.
  • All orders ship via USPS and will have Delivery Confirmation.

Canada:
  • Shipping to Canada is $25.
  • Shipping for multiple items is combined at the time of checkout.
  • All orders ship via USPS and will have Delivery Confirmation.

International Shipments:
  • Shipping Internationally is $38.
  • Shipping for multiple items is combined at the time of checkout.
  • All orders will ship via USPS Express or Priority (depending on destination and item value).

Expedited Shipping:
  • Next Business Day Air - $55
  • 2nd Business Day Air - $35
Lost or Damaged Shipping Policy:
  • All packages are insured.
  • If your package is lost or damaged, we will file all paperwork necessary on your behalf and start a claim with the shipping company. We will make every effort to recover your loss for you.
  • A replacement or refund will not be given until the investigation is complete and a claim has been issued and paid by the shipping company.
* Returns / Exchanges:
  • Exchanges - SneakerDoctor will cover DOMESTIC return shipping fees on the first exchanges only - all other exchanges are the buyers responsibility.  Please see our return / exchange policy here 
  • Returns -  Return shipping fees are the buyers responsibility. - Please see our return / exchange policy here 

Return Policy

IMPORTANT!: It is important to note that any returns without prior authorization in writing from us are subject to refusal. PLEASE DO NOT SEND YOUR PRODUCT BACK UNTIL WE EMAIL YOU WITH AUTHORIZATION!
Return for Exchange of an Item:
  • All items exchanged must be unworn and original box, and all original contents, (i.e. retro cards, or cases, etc.).
  • Exchanges must be RETURNED within 7 days of delivery of your item.
  • Certain items CANNOT be returned, i.e. DMP packages, New Jordan Releases, etc. Please check product descriptions before placing your order or requesting exchange.
Returning your purchase for a Refund
  • All items returned must be unworn and include original box as well as all original contents, (i.e. retro cards, cases, extra laces, etc.)
  • Items must be RETURNED within 7 days of delivery.
  • Because the initial shipping and handling is free, ALL orders will be subject to a 20% restocking fee. Exception – SneakerDoctor errors will not be charged any fees (i.e. wrong size / item shipped)
  • Shipping charges incurred by the customer for returns are none refundable, unless SneakerDoctor error occurred. International returns - please ship back using the least expensive method to ensure refund.
  • Processing of refunds may take up to 10 business days from the time your product is received. Notice to Credit Card Users: It may take up to one billing cycle for the refund to show on your credit card statement.
  • Certain items CANNOT be returned, i.e. DMP packages, etc. Please check product descriptions before placing your order or requesting exchange. Items not qualifying for exchange will be clearly stated in the details of each item.
  • Any shipment that is refused and returned to us will be subject to an automatic 20% restocking fee.

Contact Us
 

Email: SalesTeam@SneakerDoctor.com
Telephone: 858-609-9803


SneakerDoctor